1. We respect your privacy
- Le Insurance respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
- “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
- Le Insurance will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
- You may provide basic information such as your name, gender, phone number, postal address, email address, and financial information to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
- Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
Le Insurance collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use and Disclosure of your personal information
- Le Insurance may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
- Le Insurance may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
- We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
- We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
- We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Le Insurance, www.leinsurance.com.au, its customers or third parties.
- Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
- If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
- By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5. Overseas Disclosure of Personal Information
In the course of arranging, administering and managing insurance products and services, we may disclose personal information to overseas recipients, including insurers, underwriting agencies, reinsurers, claims service providers, technology and cloud service providers, and other service providers involved in the provision or administration of insurance services. This includes:
• insurance underwriters, Lloyd’s of London managing agents and coverholders, managing general agents (MGAs) and other insurance markets located in the United Kingdom, the European Union, and potentially other jurisdictions, where this is necessary to place, manage or administer your insurance;
• providers of software platforms we use to run our business, including our website hosting platform and our customer relationship management (CRM) system, which may store or process personal information (such as your name, contact details, and information you submit to us) on servers located outside Australia;
Where we disclose personal information to an overseas recipient, we will take reasonable steps, where required by applicable Australian privacy laws, to ensure that the recipient handles the information in accordance with the Australian Privacy Principles.
6. Security of your personal information
- Le Insurance is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
- The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
- You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@leinsurance.com.au.
- We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Direct Marketing and Opt-Out
We may use your personal information to provide you with information about insurance products, services, renewal reminders, promotions or other services that we believe may be relevant to you.
Where permitted by law, we may contact you by email, telephone, SMS, post or other electronic means.
You may opt out of receiving direct marketing communications from us at any time by:
- using the unsubscribe option included in our electronic marketing communications;
- contacting us by email or telephone; or
- advising our staff that you no longer wish to receive marketing communications.
We will process your opt-out request within a reasonable period and will not charge you for making the request.
Opting out of direct marketing will not prevent us from contacting you where reasonably necessary in connection with your existing insurance policies, including renewals, policy administration, claims, regulatory notices or other service-related communications.
8. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@leinsurance.com.au. We take complaints very seriously and will respond within 20 business days after receiving written notice of your complaint.
Please contact our Privacy Officer as follows:
Name: Thanh Tung Le
Phone: 0450895589
Email: info@leinsurance.com.au
9. Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Flexi Insurance Pty Ltd t/as Le Insurance I ABN 95 642 588 663
Address: Level 1, 295 Chapel Rd Bankstown NSW 2200
Phone: 0450895589
Email: info@leinsurance.com.au
Website: www.leinsurance.com.au
10. Website
- When you visit our website (www.leinsurance.com.au): we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
- Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
- Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Le Insurance is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
17th September 2026
